Shipping & Returns

Shipping, Returns, and Refund Policy

Domestic Shipping
Please allow a 24-48 hour turnaround time for confirmation and shipment on all orders. We prefer to ship to a business address so that the wine can be signed for and accepted on the first delivery attempt. Sometimes we experience extreme hot or cold weather, during this time we will gladly hold your order and ship when weather conditions are met. If you require long term storage, please contact us at 415-337-4083

Temperature controlled shipping is available on a regionally and seasonally limited basis. Your shipment will be transported by UPS in a temperature controlled rail car for the majority of it's transit time. However, it will be transported by regular UPS delivery trucks from our location to the originating rail terminal and from the destination rail terminal to the final delivery point. During this time and during the time the package is at the terminal it is not temperature controlled. Please take this into consideration when choosing a temperature controlled shipping option.

We ship to many places however all wines are sold in California and ownership passes to the buyer in California.

Disclaimer
Golden Gate Wine Cellars™ makes no representation as to your right to import wine into any state beyond California. The buyer is solely responsible for shipment of wines. By ordering, you authorize Golden Gate Wine Cellars™ to act on your behalf and to engage a common carrier to deliver your order to the address where you would like it delivered. Only persons 21 years of age or older are able to order and accept delivery of wine. By placing an order, you represent that you are at least 21 years of age, and that the person accepting delivery is at least 21 years of age.

Online Orders
When ordering on line, be certain to enter the correct BILLING and SHIPPING addresses at the right place in the checkout process. Entering the wrong information at the billing point results in higher credit card fees for us and higher prices for you. By placing your online order, you represent that you are 21 years of age. All shipments of alcoholic beverages within the United States require an adult's signature at the time of delivery (because of this a business address is always best)

Ship-to-States
We currently ship to the following states: Alaska, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia Hawaii, Idaho,  Louisiana, Maine, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, Ohio, Oregon, Puerto Rico, Rhode Island,  South Carolina,  Tennessee, Vermont, Virginia, Washington, West Virginia & Wisconsin. If your state is not listed above, please call us to discuss alternative shipping arrangements 415-337-4083. New Hampshire customers will be assessed a New Hampshire state use tax of 8%. 

International Shipping
Golden Gate Wine Cellars™ ships a great deal of wine to Japan via Yamato Transport. If you wish to arrange shipping to Japan, we suggest that you select your wines by viewing our wine shop, and then send us an email finalizing your order. We will reply with an acknowledgment of shipping date and rates. Duties and taxes will be calculated and collected in Japan.

For ALL OTHER  International Shipping, please call 415.337.4083 or email us frank@ggwc.com When ordering, be sure to include full name and address, postal code, telephone number, email address, credit card number, expiration date, and CVV (for Visa and Master Card the last three digits on the back of the card, AMEX the four digits on the front). If you wish to ship internationally to another country, it is possible but you will need to contact us by phone 415-337-4083 or email to arrange for a customized shipping quote.

 

Temperature Controlled Storage and Shipping.

Nothing will ruin a case of wine faster than summer heat or a winter freeze. It is not uncommon for the temperatures in an enclosed truck to exceed 120 degrees Fahrenheit. Because of this, we have partnered with UPS to offer Temperature Controlled Shipping to select regions of the country.

For a  surcharge of $20 for up to 6 bottles or $30 for up to a case, your wine will be transported in a special temperature regulated rail car or shipping container to the destination terminal. We are working to add this option to our shopping cart check-out process. In the meantime, to ensure the safe arrival of your wine, simply mention in your order notes that you wish to take advantage of this service. Then call us during business hours 9 AM - 5 PM Pacific Standard Time, and we will make the arrangements. 415-337-4083

Even with this service, and during the winter months, there are certain times in areas with extreme temperatures where it is still not safe to ship your wine. In these cases we will gladly store your wine in our temperature controlled warehouse at no additional charge until it is safe to ship. Just let us know at the time you order.

Currently, Temperature controlled shipping is available to most addresses in the following states: CA, CT, DC, FL, GA, ID, LA, MI, MN, MO, NC, NM, NV, OH, OR,  SC, SD, TN, VT, WA, WI, WV. Please call to confirm.


Returns and Refunds
We guarantee that you will be delighted with any wine that you purchase from us. If this is ever not the case, please bring it to our attention and we will make the situation right. The buyer is responsible for all shipping and insurance charges to and from the destination, as well as a 15 % restocking fee. Refunds, less the 15% restocking fee, will be processed and mailed within 24-48 hours of the item's return. The restocking fee may be waived if the merchandise is exchanged or replaced with product of equal or higher value.  We will only accept return or exchange wines purchased less than 30 days from invoice date.

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